Privacy Policy


1. Introduction

1.1 This Privacy Policy is to be read as if specifically incorporated into the Terms of Service, available at (the “Website”).  

2 Privacy Policy

2.1 For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act") and in accordance with the definition of Personal Data in Article 4(1) of the General Data Protection Regulation GDPR (EU) 2016/679. We also subscribe to the principles for electronically collecting Personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.

2.2 In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information.  

2.3 Users may be prompted, when using the Website, to provide the following information (Personal Information):

2.3.1 First name;

2.3.2 Surname.

2.3.3 Email address

2.3.4 Company / CC / business name.

2.3.5 Company Size

2.3.6 Phone Number

2.3.7 Country

2.3.8 Designation

2.3.9 Physical address.

2.3.10 Language.

2.3.11 Bank account details.

2.3.12 Company/CC/business registration number.

2.4 We take our users’ privacy seriously and as such, we will attempt to limit the types of Personal Information we process to only that to which you consent to (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, MMS and other mobile services), but, to the extent necessary, your agreement to this Privacy Policy constitutes your consent as contemplated in section 69 of the Act and/or Article 7 of the GDPR (whichever is applicable). Where necessary, we will seek to obtain your specific consent in future instances should we deem same required by law and where your consent herein might not be lawfully sufficient.

2.5 We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.

2.6 By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

2.6.1 Operate, maintain, and improve the Websites and Services, as well as provide them to you;

2.6.2 Allow you to access and utilize the Services;

2.6.3 Process transactions, issue related information such as invoices, and complete them;

2.6.4 Deliver transactional messages, respond to your queries, offer customer service and support, and send technical notifications, updates, security alerts, and administrative messages;

2.6.5 Disseminate promotional communications, such as product and service information, surveys, newsletters, offers, events, and news about our partners and us;

2.6.6 Analyze trends, usage, and activities in relation to the Websites and Services, as well as utilize them for marketing or advertising purposes;

2.6.7 Investigate and prevent illegal activities, including unauthorized access to the Services;

2.6.8 Personalize the Websites and Services;

2.6.9 Comply with our legal obligations, such as those related to the protection of personal data;

2.6.10 ;

2.7 Although absolute security cannot be guaranteed on the internet, we place great importance on the security of your Personal Information, and have in place technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

2.8 We will continue to maintain and improve these security measures over time in line with legal and technological developments in order to protect any unauthorised access to your Personal Information.

2.9 We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of Personal Information, we will take the necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction by means of ensuring that standard data protection clauses are enforced as envisaged by the GDPR.

2.10 Your information will not be stored for longer than is necessary for the purposes described in these Terms or as required by applicable legislation or law.

2.11 The Personal Information we collect from you shall only be accessed by our employees, representatives and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.

2.12 We share your Personal Information when necessary with the following category of persons or entities:

2.12.1 We may share your personal information with third-party service providers that we use to maintain and host our Websites, develop applications, perform backups and storage, process payments, provide analytics, and other services for us. These third-party service providers may access or process your personal information solely for the purpose of providing services to us. We do not allow our third-party service providers to use your personal information for their marketing purposes or any other purpose beyond providing services to us.

2.13 We constantly review our systems and data to ensure the best possible service to our users. We do not accept any users, or representatives of users, under the age of majority in your relevant territory or who otherwise do not have the relevant capacity to be bound by this Privacy Policy.

2.14 We will not sell, share, or rent your Personal Information to any third party without your consent or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of our Services. In order to effectively render our Services to you, we share your information, where necessary, with website analytics services, as well as other service providers required to render our Services to you.

2.15 The Personal Information provided by you is necessary in order that we may provide the requisite services to you, and failure to provide such Personal Information may render us unable to provide such services.

3 Your Rights

3.1 Users have the right:

3.1.1 of access to their Personal Information stored and processed by us.  This may be done by emailing us at the address referred to in clause 7.6 below;

3.1.2 to rectification of Personal Information that we hold on a user’s behalf, in instances where such Personal Information is incorrect or incomplete;

3.1.3 of erasure of Personal Information (“right to be forgotten”) if such information is no longer needed for the original processing purpose, alternatively if a user withdraws their consent and there is no other reason or justification to retain such Personal Information, further alternatively, if a user has objected to such Personal Information being processed and there is no justified reason for the processing of such Personal Information;

3.1.4 to restrict/suspend processing of Personal Information to only that which is strictly necessary for us to perform our services to you;

3.1.5 if we breach any of the terms of this Privacy Policy, to complain to the requisite data protection authority in their territory;  

3.1.6 to withdraw their consent at any time, if processing of Personal Information is based on consent;

3.1.7 to object to processing of Personal Information, if such processing is based on legitimate interests; and

3.1.8 to object to the processing of Personal Information for direct marketing purposes.

4 Log Files

4.1 As with all websites, when you visit our Website, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer's operating system, language settings, and broad demographic information. This information is aggregated and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us. In this regard, however, and as recorded, only with a user’s consent and subject strictly to the terms of this Privacy Policy will a user’s information be transferred and/or shared, and currently same is only being used within our company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit consent.

5 Cookies

5.1 We and our website analytics partners use cookies. A cookie is a small piece of information stored on your computer or smart phone by the web browser. The two types of cookies used on the Website are described below:

5.1.1 "Session cookies": These are used to maintain a so-called 'session state' and only lasts for the duration of your use of the Website. A session cookie expires when you close your browser, or if you have not visited the server for a certain period of time. Session cookies are required for the Platform to function optimally, but are not used in any way to identify you personally.

5.1.2 "Permanent cookies": These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. You may delete or reject permanent cookies, but this may affect the availability and/or functionality of the services of the Website to you. These permanent cookies are not required for the Website to work, but may enhance your browsing experience.

6 Links from our Website

6.1 We, and the services available through the Website, may contain links to other third party websites, including (without limitation) social media platforms and  payment gateways ("Third Party Websites").  If you select a link to any Third Party Website, you may be subject to such Third Party Website's terms and conditions and/or other policies, which are not under the control, nor responsibility, of us.

6.2 Hyperlinks to Third Party Websites are provided "as is", and we do not necessarily agree with, edit or sponsor the content on Third Party Websites.

6.3 We do not monitor or review the content of any Third Party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. As such, we are not responsible for the content of such Third Party Websites.

6.4 We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

7 Application of The Electronic Communications and Transactions Act 25 Of 2002 ("Ect Act")

7.1 Data Messages (as defined in the ECT Act) will be deemed to have been received by us if and when we respond to the Data Messages.

7.2 Data Messages sent by us to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.

7.3 We acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between users and us.

7.4 Information to be provided in terms of section 43(1) of the ECT Act:

7.4.1 Users warrant that Data Messages sent to us from any electronic device, used by such user from time to time or owned by such user were sent and or authorised by such user, personally.

7.4.2 This Website is owned and operated by Digital Grind Agency (Pty) Ltd.   

7.5 Address for service of legal documents:  47 Voortrekker Road, South Crest, Alberton, Johannesburg, South Africa.

7.6 Email address:

Privacy Policy

Your Data: Key Summary 

  • Digital Grind acts as the data controller. That means we’re responsible for all of the information you share with us when enquiring on our site.
  • We never sell your data onto third parties, and only collect as much as we need to improve your experience, communicate with you or assist in your enquiry.
  • We make every effort to protect your information and won’t store it for longer than we need to. 
  • You are in control of any marketing messages we send you. You will always be able to opt-out, and we will periodically check that you still want to hear from us. These marketing messages are treated separately to other emails we have to send you, such as marketing material, proposals, quotations, contracts or customer service messages, events.

How we use your data


  • We may collect and process the following data about you:
  • User name and password – If we collect a user name and password, this is so we can keep your information secure and so that we can have your information to hand each time you visit us. 
  • Name, address and postcode – Without this, we won’t know where to send a response to your enquiry or quotation or contract etc If you have location services enabled on your smart device we may also use this to find your office location or where the enquiry came from.
  • Email address – We send responses to questions, enquiries, contracts via email and will send you informational messages as well as offers which may interest you. 
  • Telephone numbers – If there are any problems with speaking to you via email, or we need to check anything, we need to be able to contact you quickly. 
  • Information that you provide by registering on our website (
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site and the resources that you access.
  • Your personal details, including name, email address and contact addresses and numbers

We use these to get in touch with you via email or phone to reply to your query, respond back to a form submission you have done on the site, for fraud prevention and detection, to personalise your web experience, and for customer services purposes. After an enquiry with us, we may also perform market research in the form of a feedback questionnaire, via google forms. 

With your permission, we may also use this information to keep you up to date about our new products and services, or in other marketing messages. If you wish to stop receiving marketing messages, you can either unsubscribe using the link in every marketing email we send or contact our customer our support team.

Your payment details

We keep a record of the billing address you supply to us as part of our fraud prevention work and for future customer service enquiries, such as ensuring invoices are sent to the correct person/department. If you have paid through a third party payment provider like PayPal, we will keep a record of your email address and the payment reference. Other payment mechanisms include direct transfer to our bank or by cheque, each of which is recorded in our account by the banking authority. For payments with a credit or debit card, we only store the last four digits of your card for fraud and customer service reasons. Because we use a third-party provider e.g. GooglePay (for online advertising) to process our payments, our system never actually even has access to your other card details. This is in line with PCI regulations and means your credit card security is preserved at all times.

Your contact history

If you contact our customer services team or our business development team by email or by phone, they may keep a record of this. This is useful for us to personalise the experience with you (so you don’t have to tell us the same things time and time again), to improve your experience, and to carry out staff training so that you can get the best possible service. We may also anonymise and aggregate information and use it to see patterns in our services so that we can improve.

Your purchase history

This is important for us to provide good customer support and look after you in the event of any customer service enquiries. We may also use this to personalise your web experience and the emails we send you, and may also anonymise and aggregate the data to find out what products and services you and people like you might like. This helps us to improve our site and deliver a better experience for you.

Information about your device and how you use our site

We may collect information about the devices you visit our website on, such as your mobile or browser. This not only helps us to improve our website for you but also means we can get better at giving you a good experience by recognising your preferences and personalising the site for you. It may also be used in fraud prevention to recognize. We may also collect information about how you move around our website, what you look at or search for, and how you shop. This may be anonymised to make improvements, or through the use of cookies, pixels, advert tags and other digital marketing technologies, may be used to create banners and ads relevant to you. These may be used on our own website or across the wider internet.


Digital Grind retains all customer information for 6 years after they last interacted with us. Where there has been a period of 6 years and there has been no interaction between the organisation and the Client, their information is erased and securely disposed of.

Your data; your rights

As a responsible marketer, we want to keep you informed about how we use your information. You have a right to know this, and you should also be able to ask any marketer to detail it. In line with GDPR guidelines, you have a right to request details about the data we have on you, the right to request we correct any inaccurate personal information, the right to no longer receive direct marketing messages and the right to have some or all of your data forgotten or deleted.

You have the right to make a Subject Access Request to Digital Grind’s Data Protection Officer in the event that you wish to determine what information we hold on you. We welcome these requests and aim to respond within 72 working hours of receipt. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

If you have any questions about these rights, please our support team.