From self-driving cars to the rise of chatbots, we’re seeing a rapid acceleration in artificial intelligence and machine learning — and it’s changing the marketing world. 

Tech research firm, Gartner, predicts that by 2020, AI will be a $3.9 trillion business. Businesses need to prepare for this inevitability by taking action and capitalising on the opportunities artificial intelligence can bring to their business.

Preparing for the future

When it comes to the future of marketing, opinions are divided. Some experts believe that AI will change the way we live for the better and boost our economy. Others see it as a potential threat to humankind and we can understand why, at a cursory glance. 

Artificial intelligence is getting smarter. It’s approaching the same level of intelligence as human beings, and there’s no question that it will continue to become more relevant as we find new use cases for it in a digital world. 

As it does so, it will continue to have an impact on many aspects of our lives, including on the way we market our businesses and how we interact with brands as consumers. But in a best case scenario, this intelligence will be used to heighten human potential rather than cannibalise it. 

Why is it taking so long?

AI has been a hot topic for years, but it’s only recently become widely accessible and affordable enough to be utilised in business applications as a standard. What’s more, advancements in machine learning technologies and the rise of big data have fueled interest and sparked new research into AI’s potential for democratising access to opportunities and unifying the world with technology. Let’s get down to what it is at its core and why it’s so relevant to us as modern marketers. 

1. What is artificial intelligence?

Artificial intelligence (AI) is the intelligence exhibited by machines. In computer science, an ideal "intelligent" machine is a flexible rational agent that perceives its environment and takes actions that maximise its chance of success at some goal.

We’re already seeing a number of applications for this in the marketing and comms world - particularly in the social listening and monitoring space. This is, in part, why marketing has changed so much over the last 5 years. 

2. Why it’s crucial to your new marketing strategy

Marketing comprises a range of activities that are typically focused around understanding consumers and their interests in a modern context. By simulating or supplementing human intelligence, we have a range of benefits available to us on both sides of the messaging fence. 

• Streamline resources. Internally, AI can support businesses in their process goals. Think of a SlackBot for example that provides useful tidbits of information or reminders to the team. Similarly, word prompts and email suggestions can take some of the mental work out of completing tasks.
  
  
• Target content to specific audiences. AI allows you to get information about individual customers and prospects so that you can then tailor marketing campaigns to them. This is a lot more effective than generic marketing campaigns. So, for example, if you want to know what your consumers are saying online or how they behave, AI can help scan trillions of data points to collate a profile for you - making quick work of building personas or targeting specific demographics.
  
  
• Interact with less manpower. Artificial intelligence can communicate with your consumers on your behalf. And, with the help of machine learning, it can change its behaviour to accommodate their interests and needs. Automated responses can be a useful tool when customers message you on social media platforms. Improved interactive voice systems also hold some efficacy when it comes to supplementing manpower.
  
  
• Delight and engage automatically. While AI technology is still relatively new to consumers, it still has the power to delight them, even in simple applications. Acknowledging their DM with an automated message, can be a powerful way to increase your response time and offer them useful resources for what to do next.
  
  
• Prepare for future advancements in technology. As technology advances, the possibilities for marketing automation become endless. Artificial intelligence can help take a lot of the manual work out of marketing and allow you to focus on the creative aspects of your work. However, there’s another important aspect at play. Brands that want to succeed beyond web 4.0 need to have the infrastructure, skill and understanding to operate in a hybrid world of virtual, artificial and physical environments. 

3.. How to use it effectively in your business

• Use it to intimately know your audiences through media monitoring and social listening
• Integrate AI into new brand activations and media campaigns
• Automate engagement through chatbots and profile growers
• Activate your brand with creative concepts that incorporate new technologies. 
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All told, AI is no longer a far-off concept that may or may not impact our realities in the near future. It’s very much here in familiar interfaces and chat applications that people encounter on a daily basis. Even companies like Google have incorporated it into their document creation, suggesting words and helpful tools when users start to write. However, as the capability and access grows, so does the scope of opportunity to use this technology in more exciting and novel ways. 
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Don’t get left behind

Speak to us about your next AI project or how you can incorporate it into your existing marketing campaigns. 

To the untrained ear, the phrase “martech” sounds like another buzzword, and maybe in some ways, it is. It seems like everybody is adding the “tech” to words that already exist these days and making it a thing. However, there is real merit to understanding the intricacies behind the growing movement towards using technology in marketing and the applications and mechanisms that make this possible. 

As brand owners, playing in the marketing space, there are universal challenges that we have to overcome and tech provides us with a ton of ways to get there. 

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The data conundrum

One of the biggest problems we face in the digital landscape today is making sense of enormous amounts of data available to us. In fact, according to TechJury, “1.7MB of data was created every second by every person during 2020” and these numbers only seem to be growing. With such a substantial base of information to sift through, it can seem impossible to draw truly valuable insights and manual detection of brand mentions can only get us so far. There just aren’t enough hours in a day or people on Earth to do the job of monitoring software, which is so key to improving performance in our industry. 

Does this mean that human power is now redundant? Of course not. But it is a good example of how embracing martech makes our everyday operations more efficient and helps create the right environment for smarter people-power. Without social listening and media monitoring, we create unimaginable amounts of work for employees, and by introducing data that needs to be manually vetted and constantly added to, we’re back at square one in terms of lacking resources for comprehending the digital spaces we operate in.

According to GlobalNewswire, the media monitoring software market was approximately USD 2,260 million in 2018 and is expected to generate around USD 7,236 million by 2027, at a CAGR of around 13.9% between 2019 and 2027”. What does this tell us? That data filtering is on the rise, and is quickly becoming part of our everyday operations in terms of monitoring, listening and reporting. 

As a result of this, new SaaS solutions are springing up around the globe, with major players in competition to get the monopoly. For brands and agencies, this shows an important skills gap to fill when it comes to understanding this software and developing the ability to draw meaningful insights and base campaigns on key findings. In order to future-proof the success of your digital marketing, you will need a firm grasp on the data landscape around your brand and the infrastructure to understand it. 

Martech skills development will grow massively in select nations

While the world is already adopting marketing technologies at a faster rate than pre-pandemic, we’re seeing a massive uptake of interest and skills development in tech-driven nations. For example, the first knowledge hub, related specifically to martech, popped up in the UAE in 2019. Now, only 3 years later, there’s a range of publications and supporting organizations coming to the fore, such as MartechNews and the Daily Martech Roundup, each with loyal followings. 

Spending and investment is on the rise

In the Gartner 2019 - 2020 survey (which conducts research from the responses of over 340 participants), it was reported that top-line marketing spend would decrease for the first time in over 5 years. So, this means that martech spend should decrease too, right? But the opposite has happened. The same survey findings showed that “martech spending rose to 29% of total budgets” - a phenomenal leap in light of the current scarcity of resources.

What does this mean for businesses, brands and entrepreneurs? It’s time to adopt or die. This level of investment and shift in spending is usually spurred on by greater ROI and predictive forecasting, which means the data is showing consistently high returns, either on resource savings or generation, that comes as a direct result of using martech more. 

New tools are emerging at a rapid rate

While some technological industries are forging partnerships within the ranks, martech seems to be a competitive and fast-paced environment. In fact, Martech Today reported that there are more than 8000 notable tools currently on the market for combining brand messaging and analytics with tech. 

These were mostly data analysis tools. To some, this may seem like an opportunity to join forces, but it appears that barring a few buyouts and acquisitions, we still haven’t quite solved the problem of adequately centralising data analytics and media interactions. Until this is achieved, and someone takes the monopoly, a rang of tools will continue to emerge.  

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Preparing for the future

With growth in the martech sector becoming more evident and having an increasingly significant impact on marketing professionals, a few things are clear. The first of which is that brands must put the infrastructure in place to navigate a changing digital landscape or face some level of becoming obsolete. In short, there are a few critical steps towards preparing for the continued rise of martech:

• Setting up infrastructure requires internal skills development and enlisting the help of expert service providers who already understand the space.
• Marketing tools can automate daily tasks and take the grunt-work out of manually interpreting data. As this becomes the norm, it’s important for brands to be able to use and interact with these tools.
• Businesses should designate marketing teams to help them continue to drive brand growth and capitalise on the growing level of opportunity available to them.
• Outsmarting competitors will mean savvy, integrated marketing that’s based on data but does not forgo the human element. 
• A bigger focus on allocating resources to marketing is a must in order to stay competitive and stay relevant to key audiences. 
  

At Digital Grind, we work tirelessly to understand the digital landscape and to keep building our technical infrastructure to meet the growing demands of the industry. Speak to us for more information or enlist our services on your next project and we can start to work together to ensure your business is fit for the future.

Technology has been evolving rapidly over the past few decades at an extraordinary speed most of us never thought possible. Technology currently has infinite uses and has impacted and improved the lives of global citizens, whether at home, work, in classrooms or leisure activities. 

During 2020, businesses had to come face-to-face with the COVID-19 pandemic and the effects it had on all our livelihoods. For some, going through an intense digital transformation was the only way to allow employees to work remotely and maintain productivity in response to the lockdowns restrictions.

Software developers were at the forefront of this change, and their teams had to start incorporating functionality that enabled social engagement. Some of them had their work cut out for them, having to quickly adapt in such an agile environment to their customers' new and growing needs.

Now that we’re in 2021, more people have grown to appreciate the importance of software development. There are a number of trends that have been seen in the software development industry. We’ll discuss some of these below and the future outlook.

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Rising demand for developers

The increasing demand for digital solutions by businesses around the globe meant companies had to hire developers to transform their business models, particularly through e-commerce. Developers increased in demand by 25% between 2019 and 2020, and job portals around the globe are continuing to see a rapid recruitment boom.

While other industries and sectors started to teeter on the brink of collapse, software development continued on an upward trend during the pandemic. This trend is expected to continue over the next decade as new opportunities continue to come out of this industry.

In fact, what is evident is that developers who upskill themselves in various emerging technologies will benefit most from this trend. The top skills that will be in demand going into the future will be IT automation, and AI and machine learning. With the number of tech startups also on an upward trend, the future looks promising for software development.

A hybrid and flexible work environment

Due to the pandemic, businesses everywhere were forced to both digitise and digitalise. Software developers had to respond to this call and became more flexible by collaborating on projects more remotely than ever before.

Where developers were used to running projects mostly in person, they had to now adapt to a hybrid work approach. This has seen a reduction in meeting lengths as teams aim to become more efficient in the wake of increasing workloads.

Things are constantly changing, as the year 2020 has shown. This has necessitated the use of an agile approach on workstreams. With the emerging in-demand coding skills, self-teaching is becoming another major trend in the industry to keep up with the rapid transformation.

Growth of the Cloud

As software teams are now working remote-first, most development projects have now moved to the cloud, incorporating social and collaborative tools. Value stream management software will help drive agility right now and going forward. The cloud computing market is forecast to grow 18% in 2021, with the trend set to continue over the next five years.

The focus on cloud-native skills will gain more importance going into the future and this will be supported by virtual colocation infrastructure which allows for scalability to cope with the increased agility. The scalability offered by the Cloud is allowing developers to adjust to ever changing demand. 

Sectors such as tourism, travel and hospitality experienced reduced demand. Scalability allowed some to reduce their server needs without bearing the full costs of a physical data centre. 

Agility and the shift to cloud infrastructure has led to an increased demand for full-stack developers to support the flexibility requirements and increasing software development needs. If you haven’t already migrated to the Cloud, then this is the best time to start looking at some options that can benefit your organisation.

Low-code and no-code adoption

As organisations scrambled to adopt digital solutions in 2020, developers were left with higher workload. This led to an increase in low-code products that could be quickly deployed and free up developer capacity.

These low-code solutions are easily scalable and components can be reused on multiple clients. This is particularly useful given that the demand for developers is surpassing the ability of recruiters to fill vacancies. One example of these solutions is the Bubble platform.

Low-code and no-code allow for rapid development and deployment of web apps primarily. People with great ideas will benefit mostly from these developments, speeding up their implementation. Going forward, this market segment is expected to continue on a positive uptick, powered by the Cloud.

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AI and automation

Trends currently show that AI and machine learning will be at the forefront of software development automation going into the future. This will particularly be of benefit in test automation, helping to identify problems faster through natural language processing.

AI helps make more informed decisions as it can provide predictive analytics, ultimately improving user experience. You may need to start thinking whether you think you might need to find a software developer to help incorporate AI to speed up business processes and get ahead of your competition.

5G is here to stay

What is certain is that 5G was one of the most talked about topics in 2020, mostly for all the wrong reasons. Now that the dust has mostly settled, 5G is set to contribute to the rapid growth of software solutions.

5G is expected to have a 15% share of the global mobile industry by 2025. The outstanding speeds that can be achieved using this mobile technology, among several benefits, provide endless possibilities for developers. 

For those looking to incorporate AR and VR in their business, the speeds provided by 5G will be a perfect fit as they are resource-intensive technologies. In addition, the growing trends of progressive web apps and IoT will continue in 2021 and beyond. Their development and use will be enhanced even further by 5G technology.

The technology trends we witnessed starting in 2020 are expected to continue to grow in the long run. One thing for sure is that life will never be the same again as before the pandemic.

Are you future-looking and thinking of jumping onto one of these trends for your business? If you were searching for software development experts, then look no further. Whether it’s app or web development, e-commerce solutions, AR and VR, or getting insights from your data, to name a few, talk to Digital Grind. We’ve got you covered.