Digital transformation has become one of the most talked about topics in the last few years. But what does it really mean? What are the key areas where digital transformation is happening? How can you be sure that your business is ready for the changes ahead?

Unsurprisingly, the COVID-19 pandemic has forced many businesses to fast track their IT strategies which is evidenced by an increase in global spending. It was reported that IT spending is set to reach 4.1 trillion in 2021, up 8.4% in 2020.

It is something that every business needs to consider or you’ll get left behind and suffer the consequences. But should anyone really be spending so much on their IT? Let’s find out.

1. Why digital transformation is necessary

Digital transformation is the process of taking your traditional business and using digital technology to modernize it and make it more efficient. It’s a trend that’s happening in every industry, from media to healthcare. 

Many businesses no longer prefer the traditional business model and want to adopt technology that will help them sell more, move faster, and solve customer problems in an easier way. Some of them are using Big Data and AI to shape how they do their business and what tools they use.

Research found that 23% of surveyed companies had little to no dependence on digital technologies in some shape or form. The rest are either fully digital or use a hybrid approach. The numbers speak for themselves when it comes to digital transformation’s necessity. 

But how can businesses adapt and meet the expectations of their clients? Here’s what you need to think about. 

Digital technology entails many changes to how your business works. It will require a lot of resources, like manpower, software and hardware, as well as the different infrastructure needed to operate these tools. 

As many businesses use multiple IT systems, it will be crucial for them to have the right infrastructure to meet the changes and make the digital transformation work efficiently.

2. Data and analytics is everything

Companies that are facing digital transformation should aim to make data-driven decisions that improve their business performance. When it comes to data analytics, it can play a major role in taking your business to the next level.

As an example, Netflix digitizes its audiovisual data in order to make it accessible all over the world. In addition, it’s using Big Data to analyze everything that its subscribers watch, using those insights to inform its business strategy.

The same can be said about creating value in every part of your company. Analytics can help you identify how to improve customer service, better adapt your marketing campaigns, and create better customer experiences. 

The analytics side of business includes data from A/B testing, customer insights, and social listening. It’s evident that data is at the core of influencing business decisions today. 

In order to make data-driven decisions, it’s worth studying your customers’ behaviors across different channels. Track down where they are seeing the most friction or unhappiness around your digital marketing efforts and put processes in place to address it.

3. How businesses can prepare for digital transformation

One study found that almost 90% of respondents were expecting a digital disruption of some sort. However, less than half could actually say they were ready for this change.

Whether you like it or not, digital transformation is going to impact your business somehow. So how can you prepare for this? 

It’s appropriate to start thinking about transformation with collaborative brands, such as Spotify. Here’s why. Sure, Spotify is a music streaming platform, but it also helps you create podcasts, listen to music, watch videos and play games.

Brands, such as Netflix, pride themselves in what they stand for. The company has pulled off a successful digital transformation through collaborative marketing and digital tools.

Collaborative marketing is good business because everyone wins. The biggest win though is that Netflix gained insight into where its users were spending their money and why, so it created its own place.

That insight is priceless, and this is why cultural brands are being actively guarded and developed. Perhaps you remember the first cultural brand you started to work for or one that you realized you could use your creativity to promote? In each and every case, you are helping others realize their career goals. 

Companies know that collaborating with other cultural brands is a good investment. From that point on, the collaborations get bigger and better. 

4. How you can embrace technology to succeed in a transformed market

It’s important to embrace technology so that you can continue to succeed in your business. If you own a real estate brokerage, for example, you’ll need to use the Internet to market your business, to communicate with your clients, stay competitive, and to find new listings. 

The Zillow Group bookmarked certain areas of the Internet where they’re creating new opportunities for the real estate industry. Besides, such sites’ popularity continues to grow, and they can help up-and-coming real estate businesses jump start their digital strategies sooner than is normally possible.

Finding actionable opportunities

The new technology trends worth your attention include smarter searches, intelligent personal assistants, user-aided home automation, and new forms of cloud-based interactivity. Want to be a part of this movement? Then start doing on-page SEO to make sure that people are finding your business when they need it. 

Big-box stores, for example, have started increasing the use of self-checkouts, zero-contact security, screenless entrances, and high-speed internet to serve patrons through the COVID-19 outbreak. In sum, the grocery industry has added high-tech ways to serve its customers in times of high demand.

Since such trends are expected to continue, many real estate transactions might take place online if market participants play their cards right. 

Intelligent personal assistants can do much more than help computers with repetitive tasks. They can take the user’s orders and turn them into reality. 

For example, smart refrigerators can be programmed to return milk late in the day so it doesn’t go to waste. Digital transformations are happening at a rapid pace, and you need to be sure that your business is ready to take advantage of the changes ahead.

Today, we live in a digital world where the Internet and social media have changed the way we live and work. Digital transformations are happening at a rapid pace, and you need to be sure that your business is ready to take advantage of the changes ahead. 

Following these steps will help you see the benefits of these digital transformations. And the most important responsibility is to be ready to make these changes for your business. 

Other things to consider

Digital transformation cannot be achieved in a vacuum. It also requires the constant changing of business models and having a strong team in place to help you run the entirety of the race. Here are a few things to consider for if and when you decide to embark on your digital transformation journey.

• Diversify. Diversification helps you preserve capital, protect your company from swings in the market, and minimize your risk. Diversity gives you an opportunity to find new routes to grow your business and protect your investment. Leave old routes for dead!

Be prepared. In times of crisis, consumers rush to buy the products and services that retain their loyalty and high price. Make sure that what you sell is of high quality, has a perfect fit for your consumer, and solves a problem.

• Incorporate technology. Technology is everywhere. Digital transformation is bringing the latest apps, platforms, technology, and systems into your business, making it easy for your workforce to work and making your business successful. If you have a modern and comfortable work environment where everyone can access information and communication technologies easily, you are ready for digital transformation.
• Network and engage your team. The LinkedIn and Facebook groups are top-of-mind when companies plan for new opportunities and reach out to professionals that they are interested in. Facebook groups are super-easy to create, join, and manage.

Digital transformation is an inevitable part of any business or organisation’s operational strategy in the 21st century. It’s been established that this is a necessary endeavour that requires preparation and embracing of technology as you focus on the four aspects.

Digital Grind knows all about your digital transformation journey and is well endowed with the necessary expertise that can take you through this journey. Speak to us to learn about some of the digital solutions your organisation can put in your arsenal.

Technology has been evolving rapidly over the past few decades at an extraordinary speed most of us never thought possible. Technology currently has infinite uses and has impacted and improved the lives of global citizens, whether at home, work, in classrooms or leisure activities. 

During 2020, businesses had to come face-to-face with the COVID-19 pandemic and the effects it had on all our livelihoods. For some, going through an intense digital transformation was the only way to allow employees to work remotely and maintain productivity in response to the lockdowns restrictions.

Software developers were at the forefront of this change, and their teams had to start incorporating functionality that enabled social engagement. Some of them had their work cut out for them, having to quickly adapt in such an agile environment to their customers' new and growing needs.

Now that we’re in 2021, more people have grown to appreciate the importance of software development. There are a number of trends that have been seen in the software development industry. We’ll discuss some of these below and the future outlook.

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Rising demand for developers

The increasing demand for digital solutions by businesses around the globe meant companies had to hire developers to transform their business models, particularly through e-commerce. Developers increased in demand by 25% between 2019 and 2020, and job portals around the globe are continuing to see a rapid recruitment boom.

While other industries and sectors started to teeter on the brink of collapse, software development continued on an upward trend during the pandemic. This trend is expected to continue over the next decade as new opportunities continue to come out of this industry.

In fact, what is evident is that developers who upskill themselves in various emerging technologies will benefit most from this trend. The top skills that will be in demand going into the future will be IT automation, and AI and machine learning. With the number of tech startups also on an upward trend, the future looks promising for software development.

A hybrid and flexible work environment

Due to the pandemic, businesses everywhere were forced to both digitise and digitalise. Software developers had to respond to this call and became more flexible by collaborating on projects more remotely than ever before.

Where developers were used to running projects mostly in person, they had to now adapt to a hybrid work approach. This has seen a reduction in meeting lengths as teams aim to become more efficient in the wake of increasing workloads.

Things are constantly changing, as the year 2020 has shown. This has necessitated the use of an agile approach on workstreams. With the emerging in-demand coding skills, self-teaching is becoming another major trend in the industry to keep up with the rapid transformation.

Growth of the Cloud

As software teams are now working remote-first, most development projects have now moved to the cloud, incorporating social and collaborative tools. Value stream management software will help drive agility right now and going forward. The cloud computing market is forecast to grow 18% in 2021, with the trend set to continue over the next five years.

The focus on cloud-native skills will gain more importance going into the future and this will be supported by virtual colocation infrastructure which allows for scalability to cope with the increased agility. The scalability offered by the Cloud is allowing developers to adjust to ever changing demand. 

Sectors such as tourism, travel and hospitality experienced reduced demand. Scalability allowed some to reduce their server needs without bearing the full costs of a physical data centre. 

Agility and the shift to cloud infrastructure has led to an increased demand for full-stack developers to support the flexibility requirements and increasing software development needs. If you haven’t already migrated to the Cloud, then this is the best time to start looking at some options that can benefit your organisation.

Low-code and no-code adoption

As organisations scrambled to adopt digital solutions in 2020, developers were left with higher workload. This led to an increase in low-code products that could be quickly deployed and free up developer capacity.

These low-code solutions are easily scalable and components can be reused on multiple clients. This is particularly useful given that the demand for developers is surpassing the ability of recruiters to fill vacancies. One example of these solutions is the Bubble platform.

Low-code and no-code allow for rapid development and deployment of web apps primarily. People with great ideas will benefit mostly from these developments, speeding up their implementation. Going forward, this market segment is expected to continue on a positive uptick, powered by the Cloud.

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AI and automation

Trends currently show that AI and machine learning will be at the forefront of software development automation going into the future. This will particularly be of benefit in test automation, helping to identify problems faster through natural language processing.

AI helps make more informed decisions as it can provide predictive analytics, ultimately improving user experience. You may need to start thinking whether you think you might need to find a software developer to help incorporate AI to speed up business processes and get ahead of your competition.

5G is here to stay

What is certain is that 5G was one of the most talked about topics in 2020, mostly for all the wrong reasons. Now that the dust has mostly settled, 5G is set to contribute to the rapid growth of software solutions.

5G is expected to have a 15% share of the global mobile industry by 2025. The outstanding speeds that can be achieved using this mobile technology, among several benefits, provide endless possibilities for developers. 

For those looking to incorporate AR and VR in their business, the speeds provided by 5G will be a perfect fit as they are resource-intensive technologies. In addition, the growing trends of progressive web apps and IoT will continue in 2021 and beyond. Their development and use will be enhanced even further by 5G technology.

The technology trends we witnessed starting in 2020 are expected to continue to grow in the long run. One thing for sure is that life will never be the same again as before the pandemic.

Are you future-looking and thinking of jumping onto one of these trends for your business? If you were searching for software development experts, then look no further. Whether it’s app or web development, e-commerce solutions, AR and VR, or getting insights from your data, to name a few, talk to Digital Grind. We’ve got you covered.

Since the beginning of the digital age, circa the mid-20th century, society has slowly begun to harness the power of information technology. When computers became more portable and cheaper to manufacture, this meant that more people could access them. Mobile phones and device miniaturisation are continuing to make web accessibility more possible today.

Current statistics show that about 15% of the world's population is considered to be living with some sort of disability. While this is a significant proportion of the human race, it’s quite apparent that most technology is designed with the 85% in mind. 

Not only that, the web should be fully functional for every single person trying to access it, regardless of their software, hardware or location. Meeting this goal ensures accessibility isn’t exclusive to the majority.

What is web accessibility?

Web accessibility refers to the design and development of websites that are accessible to people living with disabilities. While there are various types of disabilities, there are some that make it difficult for some to access certain types of web content. 

Such individuals at times have to use assistive technologies to access it. Examples of these include screen readers, text-to-speech, screen enlargement, voice recognition and word prediction technologies. However, these technologies only work if the principles have been applied by the website creators.

The Web Content Accessibility Guidelines (WCAG) are some web accessibility guidelines provided by the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI). The current version of these guidelines is WCAG 2.1, although the newer versions 2.2 and 3 are still under draft.

Why web accessibility is important

People living with disability face a variety of disadvantages in their day-to-day living; one of these is web accessibility. When some individuals aren’t able to fully access the web, particularly due to its design, they are considered a part of the digitally excluded.

Disability inclusion aims to address the barriers posed by information and communication technology as this infringes on some of their basic rights. A person living with disability has a right to access any web service just as much as an able bodied individual.

Improving accessibility for your website helps to address any discrimination that it can potentially pose on people living with disability. Web accessibility means “that people with disabilities can equally perceive, understand, navigate, and interact with websites and tools.”

The four principles: POUR

There are four principles that should be the baseline for the design or development of a website to ensure accessibility. They can also be applied to any other information technology as well. A website should be perceivable, operable, understandable and robust:

• Perceivable: When it comes to perceivability, this means that the content and user interface elements can be identified using human senses. Generally, vision is the primary one, since websites are usually meant to be read. Secondary senses include sound and touch.

A website or app should be built in a way that ensures that there is alternative access through other senses that may be diminished or missing. This is why there are video captions for those who are partially or completely deaf, for example.

• Operable: A website’s user interface components (e.g buttons and controls) and any of its interactive parts should be accessible through multiple input tools. The site or app should not have interactions that the user is unable to perform.

The website should also allow for errors, making sure that the user has ample time to fix them. One example of operability is that a website should cater for those who might use only a keyboard, for example, and cannot use a mouse. 

• Understandable: This refers to a website having consistency in formatting and having predictable patterns. Users should also be able to understand and remember how to navigate the website or app.

In addition, it should provide feedback to users, helping them with any errors. In fact, any potential errors a user may experience should be mitigated against through contextual help. 

• Robust: For this principle, a website needs to be able to be interpreted well by multiple platforms, devices and other technologies, taking into consideration the functional limits of each of these. Users should have choice with regards to the technology they desire to use to interact with a website or app. Also, the coding needs to be clean to prevent errors.

How to become AAA compliant

There are currently three levels for web accessibility guidelines, according to the WCAG. These are levels A (basic), AA (intermediate) and AAA (optimal). The majority of organisations aim to achieve AA status. Compliance level AAA encompasses the standards of all three levels.

• Level A aims to meet 25 criteria and is relatively easy to meet. However, these websites are usually difficult for people living with disabilities to use. In general, requirements include the ability to navigate using only a keyboard and having alternative text for content. 
• Level AA has 38 criteria that the majority of people with or without disabilities have the ability to use. It includes criteria such as having a colour contrast of at least 4.5:1. In addition, alternative text should have meaning.

To become Level AAA compliant, you have to meet all 61 success criteria as provided by the WCAG. To help you, the WCAG provides a checklist. 

AAA sites are mainly aimed at maximising users and the criteria is very strict. This compliance level is aimed at enabling access to individuals with audiovisual impairments.

Some of the AAA criteria include having a colour contrast level of at least 7:1. In addition, there should be sign language interpretation of media content. Having a variety of accessibility tools is commonplace on AAA sites.

If you are considering a level of compliance you would like to meet, first try and figure out who your target users are. For example, if your website or app is meant for elderly users or those living with disability, then AAA compliance is the way to go.

So, choose a compliance level that suits the needs of both you and your audience. Start taking steps to understand what changes you need to make to your website using the chosen compliance level and watch your audience grow, while better serving your current users.

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Author: Brandon Busuttil, MD, Digital Grind