From self-driving cars to the rise of chatbots, we’re seeing a rapid acceleration in artificial intelligence and machine learning — and it’s changing the marketing world.
From self-driving cars to the rise of chatbots, we’re seeing a rapid acceleration in artificial intelligence and machine learning — and it’s changing the marketing world.
Tech research firm, Gartner, predicts that by 2020, AI will be a $3.9 trillion business. Businesses need to prepare for this inevitability by taking action and capitalising on the opportunities artificial intelligence can bring to their business.
When it comes to the future of marketing, opinions are divided. Some experts believe that AI will change the way we live for the better and boost our economy. Others see it as a potential threat to humankind and we can understand why, at a cursory glance.
Artificial intelligence is getting smarter. It’s approaching the same level of intelligence as human beings, and there’s no question that it will continue to become more relevant as we find new use cases for it in a digital world.
As it does so, it will continue to have an impact on many aspects of our lives, including on the way we market our businesses and how we interact with brands as consumers. But in a best case scenario, this intelligence will be used to heighten human potential rather than cannibalise it.
AI has been a hot topic for years, but it’s only recently become widely accessible and affordable enough to be utilised in business applications as a standard. What’s more, advancements in machine learning technologies and the rise of big data have fueled interest and sparked new research into AI’s potential for democratising access to opportunities and unifying the world with technology. Let’s get down to what it is at its core and why it’s so relevant to us as modern marketers.
Artificial intelligence (AI) is the intelligence exhibited by machines. In computer science, an ideal "intelligent" machine is a flexible rational agent that perceives its environment and takes actions that maximise its chance of success at some goal.
We’re already seeing a number of applications for this in the marketing and comms world - particularly in the social listening and monitoring space. This is, in part, why marketing has changed so much over the last 5 years.
Marketing comprises a range of activities that are typically focused around understanding consumers and their interests in a modern context. By simulating or supplementing human intelligence, we have a range of benefits available to us on both sides of the messaging fence.
All told, AI is no longer a far-off concept that may or may not impact our realities in the near future. It’s very much here in familiar interfaces and chat applications that people encounter on a daily basis. Even companies like Google have incorporated it into their document creation, suggesting words and helpful tools when users start to write. However, as the capability and access grows, so does the scope of opportunity to use this technology in more exciting and novel ways.
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get In touchTechnology has been evolving rapidly over the past few decades at an extraordinary speed most of us never thought possible. Technology currently has infinite uses and has impacted and improved the lives of global citizens, whether at home, work, in classrooms or leisure activities.
During 2020, businesses had to come face-to-face with the COVID-19 pandemic and the effects it had on all our livelihoods. For some, going through an intense digital transformation was the only way to allow employees to work remotely and maintain productivity in response to the lockdowns restrictions.
Software developers were at the forefront of this change, and their teams had to start incorporating functionality that enabled social engagement. Some of them had their work cut out for them, having to quickly adapt in such an agile environment to their customers' new and growing needs.
Now that we’re in 2021, more people have grown to appreciate the importance of software development. There are a number of trends that have been seen in the software development industry. We’ll discuss some of these below and the future outlook.
The increasing demand for digital solutions by businesses around the globe meant companies had to hire developers to transform their business models, particularly through e-commerce. Developers increased in demand by 25% between 2019 and 2020, and job portals around the globe are continuing to see a rapid recruitment boom.
While other industries and sectors started to teeter on the brink of collapse, software development continued on an upward trend during the pandemic. This trend is expected to continue over the next decade as new opportunities continue to come out of this industry.
In fact, what is evident is that developers who upskill themselves in various emerging technologies will benefit most from this trend. The top skills that will be in demand going into the future will be IT automation, and AI and machine learning. With the number of tech startups also on an upward trend, the future looks promising for software development.
Due to the pandemic, businesses everywhere were forced to both digitise and digitalise. Software developers had to respond to this call and became more flexible by collaborating on projects more remotely than ever before.
Where developers were used to running projects mostly in person, they had to now adapt to a hybrid work approach. This has seen a reduction in meeting lengths as teams aim to become more efficient in the wake of increasing workloads.
Things are constantly changing, as the year 2020 has shown. This has necessitated the use of an agile approach on workstreams. With the emerging in-demand coding skills, self-teaching is becoming another major trend in the industry to keep up with the rapid transformation.
As software teams are now working remote-first, most development projects have now moved to the cloud, incorporating social and collaborative tools. Value stream management software will help drive agility right now and going forward. The cloud computing market is forecast to grow 18% in 2021, with the trend set to continue over the next five years.
The focus on cloud-native skills will gain more importance going into the future and this will be supported by virtual colocation infrastructure which allows for scalability to cope with the increased agility. The scalability offered by the Cloud is allowing developers to adjust to ever changing demand.
Sectors such as tourism, travel and hospitality experienced reduced demand. Scalability allowed some to reduce their server needs without bearing the full costs of a physical data centre.
Agility and the shift to cloud infrastructure has led to an increased demand for full-stack developers to support the flexibility requirements and increasing software development needs. If you haven’t already migrated to the Cloud, then this is the best time to start looking at some options that can benefit your organisation.
As organisations scrambled to adopt digital solutions in 2020, developers were left with higher workload. This led to an increase in low-code products that could be quickly deployed and free up developer capacity.
These low-code solutions are easily scalable and components can be reused on multiple clients. This is particularly useful given that the demand for developers is surpassing the ability of recruiters to fill vacancies. One example of these solutions is the Bubble platform.
Low-code and no-code allow for rapid development and deployment of web apps primarily. People with great ideas will benefit mostly from these developments, speeding up their implementation. Going forward, this market segment is expected to continue on a positive uptick, powered by the Cloud.
Trends currently show that AI and machine learning will be at the forefront of software development automation going into the future. This will particularly be of benefit in test automation, helping to identify problems faster through natural language processing.
AI helps make more informed decisions as it can provide predictive analytics, ultimately improving user experience. You may need to start thinking whether you think you might need to find a software developer to help incorporate AI to speed up business processes and get ahead of your competition.
What is certain is that 5G was one of the most talked about topics in 2020, mostly for all the wrong reasons. Now that the dust has mostly settled, 5G is set to contribute to the rapid growth of software solutions.
5G is expected to have a 15% share of the global mobile industry by 2025. The outstanding speeds that can be achieved using this mobile technology, among several benefits, provide endless possibilities for developers.
For those looking to incorporate AR and VR in their business, the speeds provided by 5G will be a perfect fit as they are resource-intensive technologies. In addition, the growing trends of progressive web apps and IoT will continue in 2021 and beyond. Their development and use will be enhanced even further by 5G technology.
The technology trends we witnessed starting in 2020 are expected to continue to grow in the long run. One thing for sure is that life will never be the same again as before the pandemic.
Are you future-looking and thinking of jumping onto one of these trends for your business? If you were searching for software development experts, then look no further. Whether it’s app or web development, e-commerce solutions, AR and VR, or getting insights from your data, to name a few, talk to Digital Grind. We’ve got you covered.
Lauren Haworth is a business professional who actively invests and works with NFT projects – but her experience is that most NFT projects out there don’t have any real, tangible impact in the world (and many are scams or pyramid schemes). We sat down with Lauren to unpack some of her hands-on experience with NFT investing, and to figure out why and how businesses should incorporate NFTs into their day-to-day operations. Lauren also shares her experience with Green Tokens, some practical insights into an NFT project she’s currently involved in that’s bringing education to underprivileged children, and how she makes sure she invests in credible, profitable NFT projects.
Resources mentioned in this episode: Investopedia
Since the beginning of the digital age, circa the mid-20th century, society has slowly begun to harness the power of information technology. When computers became more portable and cheaper to manufacture, this meant that more people could access them. Mobile phones and device miniaturisation are continuing to make web accessibility more possible today.
Current statistics show that about 15% of the world's population is considered to be living with some sort of disability. While this is a significant proportion of the human race, it’s quite apparent that most technology is designed with the 85% in mind.
Not only that, the web should be fully functional for every single person trying to access it, regardless of their software, hardware or location. Meeting this goal ensures accessibility isn’t exclusive to the majority.
Web accessibility refers to the design and development of websites that are accessible to people living with disabilities. While there are various types of disabilities, there are some that make it difficult for some to access certain types of web content.
Such individuals at times have to use assistive technologies to access it. Examples of these include screen readers, text-to-speech, screen enlargement, voice recognition and word prediction technologies. However, these technologies only work if the principles have been applied by the website creators.
The Web Content Accessibility Guidelines (WCAG) are some web accessibility guidelines provided by the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI). The current version of these guidelines is WCAG 2.1, although the newer versions 2.2 and 3 are still under draft.
People living with disability face a variety of disadvantages in their day-to-day living; one of these is web accessibility. When some individuals aren’t able to fully access the web, particularly due to its design, they are considered a part of the digitally excluded.
Disability inclusion aims to address the barriers posed by information and communication technology as this infringes on some of their basic rights. A person living with disability has a right to access any web service just as much as an able bodied individual.
Improving accessibility for your website helps to address any discrimination that it can potentially pose on people living with disability. Web accessibility means “that people with disabilities can equally perceive, understand, navigate, and interact with websites and tools.”
There are four principles that should be the baseline for the design or development of a website to ensure accessibility. They can also be applied to any other information technology as well. A website should be perceivable, operable, understandable and robust:
A website or app should be built in a way that ensures that there is alternative access through other senses that may be diminished or missing. This is why there are video captions for those who are partially or completely deaf, for example.
The website should also allow for errors, making sure that the user has ample time to fix them. One example of operability is that a website should cater for those who might use only a keyboard, for example, and cannot use a mouse.
In addition, it should provide feedback to users, helping them with any errors. In fact, any potential errors a user may experience should be mitigated against through contextual help.
There are currently three levels for web accessibility guidelines, according to the WCAG. These are levels A (basic), AA (intermediate) and AAA (optimal). The majority of organisations aim to achieve AA status. Compliance level AAA encompasses the standards of all three levels.
To become Level AAA compliant, you have to meet all 61 success criteria as provided by the WCAG. To help you, the WCAG provides a checklist.
AAA sites are mainly aimed at maximising users and the criteria is very strict. This compliance level is aimed at enabling access to individuals with audiovisual impairments.
Some of the AAA criteria include having a colour contrast level of at least 7:1. In addition, there should be sign language interpretation of media content. Having a variety of accessibility tools is commonplace on AAA sites.
If you are considering a level of compliance you would like to meet, first try and figure out who your target users are. For example, if your website or app is meant for elderly users or those living with disability, then AAA compliance is the way to go.
So, choose a compliance level that suits the needs of both you and your audience. Start taking steps to understand what changes you need to make to your website using the chosen compliance level and watch your audience grow, while better serving your current users.
Author: Brandon Busuttil, MD, Digital Grind