From self-driving cars to the rise of chatbots, we’re seeing a rapid acceleration in artificial intelligence and machine learning — and it’s changing the marketing world.

From self-driving cars to the rise of chatbots, we’re seeing a rapid acceleration in artificial intelligence and machine learning — and it’s changing the marketing world.
Tech research firm, Gartner, predicts that by 2020, AI will be a $3.9 trillion business. Businesses need to prepare for this inevitability by taking action and capitalising on the opportunities artificial intelligence can bring to their business.
When it comes to the future of marketing, opinions are divided. Some experts believe that AI will change the way we live for the better and boost our economy. Others see it as a potential threat to humankind and we can understand why, at a cursory glance.
Artificial intelligence is getting smarter. It’s approaching the same level of intelligence as human beings, and there’s no question that it will continue to become more relevant as we find new use cases for it in a digital world.
As it does so, it will continue to have an impact on many aspects of our lives, including on the way we market our businesses and how we interact with brands as consumers. But in a best case scenario, this intelligence will be used to heighten human potential rather than cannibalise it.
AI has been a hot topic for years, but it’s only recently become widely accessible and affordable enough to be utilised in business applications as a standard. What’s more, advancements in machine learning technologies and the rise of big data have fueled interest and sparked new research into AI’s potential for democratising access to opportunities and unifying the world with technology. Let’s get down to what it is at its core and why it’s so relevant to us as modern marketers.
Artificial intelligence (AI) is the intelligence exhibited by machines. In computer science, an ideal "intelligent" machine is a flexible rational agent that perceives its environment and takes actions that maximise its chance of success at some goal.
We’re already seeing a number of applications for this in the marketing and comms world - particularly in the social listening and monitoring space. This is, in part, why marketing has changed so much over the last 5 years.
Marketing comprises a range of activities that are typically focused around understanding consumers and their interests in a modern context. By simulating or supplementing human intelligence, we have a range of benefits available to us on both sides of the messaging fence.
All told, AI is no longer a far-off concept that may or may not impact our realities in the near future. It’s very much here in familiar interfaces and chat applications that people encounter on a daily basis. Even companies like Google have incorporated it into their document creation, suggesting words and helpful tools when users start to write. However, as the capability and access grows, so does the scope of opportunity to use this technology in more exciting and novel ways.
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These days, setting up and publishing a new website is easy to do and can be done in just a matter of minutes. While this sounds like good news, it isn’t always the best route to go for many businesses because such websites aren’t always optimised to attract the right visitors and ultimately convert them to customers.
In addition, it’s important to stay ahead of competitors by making sure your business stands out to your target audience and in search engine results. By doing so, web traffic to your website will noticeably increase as your conversions follow suit.
A website should not only be aesthetically pleasing design-wise, but should be functional and versatile. Below is a list of the top digital design best practices for 2021 we believe will catapult your business to greater visibility and success.
When visitors click on your website, they shouldn’t struggle to find anything they are looking for. All the website’s elements need to be intuitive and logical, from headings and graphics to drop-down menus.
Always try to view your website through the eyes of a first-time visitor. Is everything located where you could expect it to be? Are you able to keep track of which part of the website you are? With all the competition that’s out there, a visitor will simply move on if they see your website as too complex to navigate.
Keeping things consistent in digital design goes a long way in maintaining your brand identity. Customers associate a website’s brand with certain colours, logos and messaging. Make sure this is the case when people visit your website.
This doesn’t only hold true for design elements. The content also needs to have a consistent tone and value proposition. Having colours or content that are inconsistent creates confusion and that is something you want to avoid at all costs.
Calls-to-action (CTAs) need to be clear and be seen by a visitor on first look. This can be achieved through a CTA button which lets them know where to go or what action to take next. Customers don’t need to return to your website at a later stage in order to convert.
Also, your CTA has to be big, visible and available on the majority of your pages, not just the home page. It must stand out on the page it’s on, by having less elements around it.
Storytelling is one of the best ways of communicating powerful messages. In web design, it can be a conduit to deliver a message into the mind of the visitor: that they should buy your product or service.
It’s important to tell a story as this reinforces consistency, while keeping readers engaged. Having facts without a good story to follow makes them lose interest and move on to something better. Your website needs to follow a logical order that ultimately leads the visitor to your CTA or contact information.
Page visitors don’t want to be bombarded with a barrage of text, graphics and colours, such that they don’t know where to look first. It’s an important part of telling a story to only display essential information by eliminating any unnecessary text or graphics.
Keep text to a minimum by using fewer words, shorter sentences, shorter paragraphs and bullet points. Always use good content writing techniques that deliver your point across with as little words as possible and direct you to where you need to go next.
Just about half of all website traffic comes from mobile users. It’s a no-brainer why your website needs to be mobile-friendly to cater to this group of visitors. In fact, many developers have even gone a step further and are mobile-first.
The main advantage of creating responsive websites through mobile search engine optimisation (SEO) is that it raises their ranking on search engine results. This means that more people will be able to view your website regardless of the device they are using.
SEO is undeniably one of the major and most popular best practices when it comes to digital design; every web designer has no option but to make it a priority. Always make sure that your website has relevant keywords that users typically input in search engines.
By using dynamic content, you can appeal to all possible visitors with various interests within your target market. By paying attention to tags, descriptions, sitemaps and using shorter URLs, your website can rank higher in search results.
We live in a world where not all individuals possess the same abilities that enable them to successfully navigate a website. With 15% of the world having some form of disability, it’s necessary to make sure your website can accommodate their needs.
Simple changes can be made to websites, such as by enabling keyboard-only support. This is particularly useful for individuals with motor impairments. You could also increase access to those with visual impairments by using contrasting colours.
This ties well with “less is more” due to the fact that websites with complex graphics take longer to load, which sends visitors off in search of greener pastures. A Google study noted that sites lose 53% of their visitors if they take more than three seconds to load—You don’t want that.
Web developers should prioritise file compression (particularly for media), using prefetching, and removing unnecessary fonts, CSS and JS files. Another upside is that your SEO rankings will be higher if your page loads faster.
A/B or split testing shows two different versions of a web page to different audiences, then compares them to find out which one performs better, with a certain goal in mind. It helps to find out what works and what doesn’t.
This should be a continual process as your target users’ needs are constantly evolving. By focusing on noticeably popular web elements, you can increase website conversions. Besides, analytics are always welcome when it comes to design.
So here’s our CTA too
At Digital Grind, we offer bespoke digital design services for platforms, websites and web apps, encompassing user interface and user experience design techniques. We can give your brand a facelift using the best practices mentioned above, to turn customer success into advocacy. Talk to us!

Lauren Haworth is a business professional who actively invests and works with NFT projects – but her experience is that most NFT projects out there don’t have any real, tangible impact in the world (and many are scams or pyramid schemes). We sat down with Lauren to unpack some of her hands-on experience with NFT investing, and to figure out why and how businesses should incorporate NFTs into their day-to-day operations. Lauren also shares her experience with Green Tokens, some practical insights into an NFT project she’s currently involved in that’s bringing education to underprivileged children, and how she makes sure she invests in credible, profitable NFT projects.
Resources mentioned in this episode: Investopedia
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The web is a fast-paced and ever-changing medium. There are new trends popping up all the time, new browser releases to contend with, and new frontend frameworks to learn.
It can be hard to keep up with all that's happening in our industry. When your job depends on your knowledge of what's new in web development — whether you're a developer or designer — it's especially important that you understand what's current so you don't miss anything that could impact your business or life.
Web development is constantly evolving. As new technologies emerge and more and more devices are being used to access the web, web developers have to keep up with the latest trends in order to create websites that perform well and look great. Let’s take a look at what’s poignant at the moment:
Sometimes the greatest innovations come in simple changes to existing mechanisms, where small changes mean big benefits. We know that consumers value speed, which is evidenced by drop-off rates on sites that take more than 3 seconds to load. As much as 40 percent of your audience will leave when your webpage doesn’t load instantly. This is just one example of many, where consumers expect instant feedback and gratification when interacting with your brand online. In light of this, the growing trend towards accelerating menial tasks is becoming a standard. This is true for both consumer-facing content as well as internal platforms and web developers will be expected to get the basics right before branching off into novelty.
Historically, developers were largely in control of creating a user experience by dictating formats for websites and online platforms. When marketers started to understand the importance of user experience design - new roles emerged in the strategy and creative sphere that blended design with creating a consumer journey. Now, developers and designers are part of increasingly hybrid disciplines, where both are required to work together to generate user interfaces. A prevalent trend is for front-end developers to automatically suggest interface mechanisms, while designers with basic development knowledge are more in demand than ever. Today, the prototyping process is a combined effort and will increasingly merge as design and development overlap in terms of meeting consumer expectations.
AI was once thought of as a concept only meant for sci-fi movies, but has evolved from just theory and cinematic special effects to everyday use. The use of machine learning and natural language processing techniques has improved drastically, faster than previously thought possible. It may seem that the sky's the limit at this point. Current trends indicate that chatbots will continue to feature as a marketing tool for many web developers. The chatbot market is growing at a rapid pace and is expected to reach $83 billion in 2021. Another current AI trend is its use in predictive analytics. Machine learning is being applied to better understand consumer behaviour so as to target them more efficiently. This leads to increased customer acquisition as learned patterns assist in the personalisation of targeted content.
These types of websites are a controversial topic in the marketing world, because while it means less code, easier experimentation and simplified analytics, it can also present a cost to SEO and content limitations by design. Plus, creating enticing and functional user interfaces can become more challenging. However, as a sufficient, resource-efficient tool for SMEs, these sites are on the rise and the art of perfecting a one-page site needs to be a tool in the arsenal of modern developers. One other advantage is that they lead to increased user engagement and ultimately higher conversions than multi-page sites through simplified navigation. In addition, they’re great for any web developer’s clients that may be starting out and don’t yet have a lot of content to offer but need a web presence.
When it comes to web development, things are rapidly evolving and advancing and if not managed well, can lead to an overrun on development costs. For one, if you have to hire multiple developers well-versed in different programming languages and frameworks, and a new industry standard comes into play, it may be costly to get each of them up-to-speed. However, hiring or becoming a full-stack developer gives you an all-in-one development solution. JavaScript has grown in popularity over the years and is used by almost all websites. It is particularly useful when developing mobile apps and dynamic websites. Currently, it’s popular frameworks and libraries include Angular.js, Vue.js, React and Node.js. Indeed, JavaScript full-stack development will continue to be a major feature in web development in coming years.
Lastly, a current trend related to all the above in the web development world is the growing use of progressive web apps which may replace native mobile apps in the future. This is being driven by the growing use of mobile devices. Another is the increasing use of voice searches giving rise to digital assistants and the proliferation of IoT.
From what we’ve seen, web development will continue to incorporate newer technologies going into the future. The consensus so far is that, regardless of what development trend is adopted, speed and usability will be the key determining factors of any web design.
At Digital Grind, we stay ahead of the curve as our web development is next level. Be it websites, apps, business intelligence or newer technologies like augmented reality and virtual reality, we have the necessary tools to bring your ideas to life. Start a development project with us. Ready when you are!