Since the beginning of the digital age, circa the mid-20th century, society has slowly begun to harness the power of information technology. When computers became more portable and cheaper to manufacture, this meant that more people could access them. Mobile phones and device miniaturisation are continuing to make web accessibility more possible today.

Current statistics show that about 15% of the world's population is considered to be living with some sort of disability. While this is a significant proportion of the human race, it’s quite apparent that most technology is designed with the 85% in mind. 

Not only that, the web should be fully functional for every single person trying to access it, regardless of their software, hardware or location. Meeting this goal ensures accessibility isn’t exclusive to the majority.

What is web accessibility?

Web accessibility refers to the design and development of websites that are accessible to people living with disabilities. While there are various types of disabilities, there are some that make it difficult for some to access certain types of web content. 

Such individuals at times have to use assistive technologies to access it. Examples of these include screen readers, text-to-speech, screen enlargement, voice recognition and word prediction technologies. However, these technologies only work if the principles have been applied by the website creators.

The Web Content Accessibility Guidelines (WCAG) are some web accessibility guidelines provided by the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI). The current version of these guidelines is WCAG 2.1, although the newer versions 2.2 and 3 are still under draft.

Why web accessibility is important

People living with disability face a variety of disadvantages in their day-to-day living; one of these is web accessibility. When some individuals aren’t able to fully access the web, particularly due to its design, they are considered a part of the digitally excluded.

Disability inclusion aims to address the barriers posed by information and communication technology as this infringes on some of their basic rights. A person living with disability has a right to access any web service just as much as an able bodied individual.

Improving accessibility for your website helps to address any discrimination that it can potentially pose on people living with disability. Web accessibility means “that people with disabilities can equally perceive, understand, navigate, and interact with websites and tools.”

The four principles: POUR

There are four principles that should be the baseline for the design or development of a website to ensure accessibility. They can also be applied to any other information technology as well. A website should be perceivable, operable, understandable and robust:

• Perceivable: When it comes to perceivability, this means that the content and user interface elements can be identified using human senses. Generally, vision is the primary one, since websites are usually meant to be read. Secondary senses include sound and touch.

A website or app should be built in a way that ensures that there is alternative access through other senses that may be diminished or missing. This is why there are video captions for those who are partially or completely deaf, for example.

• Operable: A website’s user interface components (e.g buttons and controls) and any of its interactive parts should be accessible through multiple input tools. The site or app should not have interactions that the user is unable to perform.

The website should also allow for errors, making sure that the user has ample time to fix them. One example of operability is that a website should cater for those who might use only a keyboard, for example, and cannot use a mouse. 

• Understandable: This refers to a website having consistency in formatting and having predictable patterns. Users should also be able to understand and remember how to navigate the website or app.

In addition, it should provide feedback to users, helping them with any errors. In fact, any potential errors a user may experience should be mitigated against through contextual help. 

• Robust: For this principle, a website needs to be able to be interpreted well by multiple platforms, devices and other technologies, taking into consideration the functional limits of each of these. Users should have choice with regards to the technology they desire to use to interact with a website or app. Also, the coding needs to be clean to prevent errors.

How to become AAA compliant

There are currently three levels for web accessibility guidelines, according to the WCAG. These are levels A (basic), AA (intermediate) and AAA (optimal). The majority of organisations aim to achieve AA status. Compliance level AAA encompasses the standards of all three levels.

• Level A aims to meet 25 criteria and is relatively easy to meet. However, these websites are usually difficult for people living with disabilities to use. In general, requirements include the ability to navigate using only a keyboard and having alternative text for content. 
• Level AA has 38 criteria that the majority of people with or without disabilities have the ability to use. It includes criteria such as having a colour contrast of at least 4.5:1. In addition, alternative text should have meaning.

To become Level AAA compliant, you have to meet all 61 success criteria as provided by the WCAG. To help you, the WCAG provides a checklist. 

AAA sites are mainly aimed at maximising users and the criteria is very strict. This compliance level is aimed at enabling access to individuals with audiovisual impairments.

Some of the AAA criteria include having a colour contrast level of at least 7:1. In addition, there should be sign language interpretation of media content. Having a variety of accessibility tools is commonplace on AAA sites.

If you are considering a level of compliance you would like to meet, first try and figure out who your target users are. For example, if your website or app is meant for elderly users or those living with disability, then AAA compliance is the way to go.

So, choose a compliance level that suits the needs of both you and your audience. Start taking steps to understand what changes you need to make to your website using the chosen compliance level and watch your audience grow, while better serving your current users.

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Author: Brandon Busuttil, MD, Digital Grind

Introduction

DevOps is a transformative approach to software development that has gained significant traction in the modern business landscape. It focuses on breaking down the traditional silos between development and operations teams to foster collaboration, efficiency, and continuous improvement. In this blog, we will delve into the world of DevOps and explore how its practices can benefit businesses.

What is DevOps?

DevOps is a software development approach that combines development (Dev) and operations (Ops) teams to streamline the software delivery process. It aims to break down the traditional barriers between these teams and promote collaboration, communication, and shared responsibility throughout the development lifecycle.

At its core, DevOps is guided by several principles and objectives. First, it emphasizes close collaboration and integration between development and operations teams, ensuring that both sides work together seamlessly to achieve common goals. This collaboration eliminates the traditional handoffs and silos that often lead to delays, miscommunication, and inefficiencies.

Another key principle of DevOps is the automation of processes. By automating tasks such as code deployment, testing, and infrastructure provisioning, DevOps enables faster and more reliable software delivery. Automation reduces the risk of human error and accelerates the feedback loop, allowing teams to iterate and improve their software continuously.

DevOps also places a strong emphasis on continuous improvement. It encourages teams to adopt a culture of learning, experimentation, and feedback. By continuously assessing and optimizing processes, DevOps teams strive for greater efficiency, quality, and customer satisfaction.

By bridging the gap between development and operations, DevOps fosters collaboration and efficiency. Development teams gain a deeper understanding of operational challenges and considerations, while operations teams become more involved in the development process, providing valuable insights and feedback. This close collaboration leads to faster feedback cycles, quicker issue resolution, and ultimately, the delivery of high-quality software products that meet user needs and exceed expectations.

Streamlined Development and Deployment

DevOps practices bring significant improvements to software development and deployment cycles, enabling organizations to deliver software faster and more frequently. This streamlined approach offers numerous benefits, including increased productivity, shorter time-to-market, and improved software quality.

Continuous integration (CI) is a fundamental DevOps practice that involves regularly merging code changes into a shared repository. This process allows development teams to detect and address integration issues early on, promoting collaboration and reducing the risk of conflicts. By automating the CI process, developers can build, test, and validate their code changes quickly and efficiently.

Continuous delivery (CD) builds upon CI by automating the release process, allowing organizations to deliver software updates more frequently and reliably. With CD, software changes undergo a series of automated tests and checks before being deployed into production. This ensures that only stable and tested code reaches the end-users, reducing the likelihood of bugs and issues. The ability to deploy software updates rapidly and consistently gives organizations a competitive edge in rapidly evolving markets.

Automated testing is an essential component of DevOps practices, enabling organizations to achieve efficient and reliable software releases. Automated tests, including unit tests, integration tests, and performance tests, are executed automatically as part of the CI/CD pipeline. By automating the testing process, organizations can detect bugs and issues early, ensuring the software's functionality, stability, and performance. This reduces the need for manual testing, saves time, and improves the overall quality of the software.

By adopting DevOps practices, organizations can streamline their development and deployment processes, allowing for faster and more frequent software releases. Continuous integration, continuous delivery, and automated testing contribute to efficient and reliable software releases, empowering organizations to meet customer demands, respond to market changes, and stay ahead of the competition.

Enhanced Collaboration and Communication (200-250 words)

DevOps practices promote improved collaboration and communication among cross-functional teams, breaking down silos and fostering a culture of shared responsibilities. By promoting collaboration and knowledge sharing, DevOps enables teams to work together more effectively, resulting in improved efficiency and better outcomes.

One of the key benefits of DevOps is the breaking down of silos that traditionally exist between development, operations, and other teams involved in the software development lifecycle. DevOps encourages these teams to work together, share their expertise, and collaborate on decision-making processes. This collaborative approach helps to eliminate bottlenecks and delays caused by fragmented workflows, resulting in faster and more efficient development cycles.

By fostering shared responsibilities, DevOps encourages teams to take ownership of the entire software development and deployment process. Rather than operating in isolated silos, individuals across different functions collaborate and contribute to the success of the project. This shared responsibility mindset promotes a sense of accountability and empowers team members to make informed decisions that benefit the overall project.

Knowledge sharing is a fundamental aspect of DevOps culture. It encourages team members to openly share their knowledge, skills, and experiences with one another. This knowledge sharing helps to spread best practices, learn from past experiences, and avoid repeating mistakes. It also promotes continuous learning and professional development within the team.

Feedback loops play a vital role in DevOps collaboration and communication. By establishing feedback mechanisms, teams can collect insights, identify areas for improvement, and address any issues or bottlenecks promptly. Feedback loops enable teams to iterate and refine their processes continuously, leading to continuous improvement and higher quality outcomes.

Scalability and Flexibility

DevOps practices facilitate scalability and flexibility in meeting changing business demands. By adopting DevOps principles, organizations can leverage technologies such as infrastructure as code (IaC) and cloud computing to achieve efficient resource allocation and scale their systems as needed.

Infrastructure as code (IaC) is a fundamental concept in DevOps that allows infrastructure provisioning and management through code rather than manual processes. With IaC, organizations can define and manage their infrastructure using configuration files, scripts, or declarative code. This approach provides several benefits for scalability and flexibility. It allows for the rapid provisioning of infrastructure resources, enabling teams to scale up or down their infrastructure based on demand. Additionally, IaC ensures consistency and reproducibility, as the infrastructure configuration is version-controlled and can be easily replicated across different environments.

Cloud computing plays a pivotal role in the scalability and flexibility enabled by DevOps. Cloud platforms offer on-demand access to a vast array of computing resources, including virtual machines, storage, and networking. By leveraging cloud services, organizations can scale their infrastructure resources dynamically, adjusting capacity based on real-time demands. This elasticity allows businesses to handle spikes in traffic, accommodate growth, and optimize resource utilization.

Furthermore, cloud platforms provide additional services and tools that support scalability and flexibility. For example, auto-scaling features automatically adjust resources based on predefined rules or metrics, ensuring optimal performance and cost-efficiency. Load balancers distribute traffic across multiple instances, preventing bottlenecks and enhancing scalability. Database scaling options enable organizations to handle increasing data volumes without compromising performance.

In combination, infrastructure as code (IaC) and cloud computing provide organizations with the ability to scale their infrastructure resources quickly and efficiently. DevOps practices leverage these technologies to ensure that businesses can adapt to changing demands, handle increased workloads, and optimize resource allocation, ultimately enabling them to deliver products and services more effectively and meet customer expectations.

Improved Stability and Reliability

DevOps practices contribute to improved stability and reliability of software systems. By implementing proactive monitoring, automated error detection, and efficient incident response, organizations can ensure high system availability and deliver a seamless and dependable experience to their users.

Proactive monitoring is a critical aspect of maintaining system stability. DevOps teams implement monitoring tools and practices to gather real-time data on system performance, resource utilization, and user behavior. This enables them to identify potential issues or bottlenecks before they escalate, allowing for prompt action and proactive optimization. Through continuous monitoring, organizations can ensure that their systems are running optimally, anticipate potential problems, and make informed decisions to prevent service disruptions.

Automated error detection is another essential component of maintaining system stability. DevOps practices encourage the implementation of automated testing and quality assurance processes, including unit tests, integration tests, and performance tests. By automating the detection of errors and inconsistencies, organizations can identify issues early in the development cycle and address them proactively. This reduces the likelihood of critical issues reaching production environments, minimizing downtime and enhancing system reliability.

Efficient incident response is essential for ensuring high system availability. DevOps teams establish incident response procedures and workflows to handle potential disruptions effectively. By having well-defined incident management processes, organizations can respond swiftly to incidents, minimize downtime, and restore services promptly. DevOps practices also emphasize post-incident analysis and learning, enabling teams to identify root causes, implement preventive measures, and continuously improve system stability and reliability.

By integrating proactive monitoring, automated error detection, and efficient incident response into their DevOps practices, organizations can enhance the stability and reliability of their software systems. This leads to improved system availability, reduced downtime, and ultimately, a better user experience. The focus on continuous improvement and proactive measures ensures that businesses can deliver reliable and dependable services to their customers, building trust and loyalty in the process.

Cost Optimization

DevOps practices can lead to cost optimization by minimizing wasteful processes and improving resource utilization. By leveraging cloud-based infrastructure and automated provisioning, organizations can reduce infrastructure costs and optimize their spending.

DevOps practices eliminate wasteful processes by streamlining workflows and automating repetitive tasks. Continuous integration and continuous delivery (CI/CD) pipelines remove manual handoffs and reduce the risk of errors and delays. By automating tasks such as code builds, testing, and deployments, organizations can save time and resources, resulting in cost savings.

Cloud-based infrastructure is a key enabler of cost optimization in DevOps. Cloud platforms offer flexible and scalable infrastructure resources on a pay-as-you-go basis. This eliminates the need for upfront investments in physical hardware and allows organizations to scale resources up or down based on demand. By leveraging cloud services, businesses can avoid the costs associated with managing and maintaining on-premises infrastructure, leading to significant cost savings.

Automated provisioning, facilitated by infrastructure as code (IaC), further contributes to cost optimization. With IaC, organizations can define and provision infrastructure resources programmatically, reducing the time and effort required for manual setup. This automation ensures consistent and reproducible infrastructure deployments while minimizing the risk of errors. By automating the provisioning process, organizations can optimize resource allocation, avoid overprovisioning, and reduce unnecessary costs.

By adopting DevOps practices, organizations can optimize costs by eliminating wasteful processes, leveraging cloud-based infrastructure, and automating provisioning. These practices not only improve resource utilization but also reduce infrastructure costs, leading to overall cost savings for the organization. By focusing on cost optimization alongside development and operational efficiency, DevOps enables businesses to achieve a balance between maximizing value and minimizing expenses.

Security and Compliance

DevOps practices address security concerns and compliance requirements by integrating security measures throughout the development lifecycle and implementing security-focused testing and monitoring.

DevOps promotes a proactive and holistic approach to security. Security considerations are embedded into every stage of the development process, from design and coding to testing and deployment. By implementing secure coding practices, conducting regular security assessments, and performing vulnerability scans, organizations can identify and mitigate potential security risks early on. This helps in reducing the chances of security breaches and ensuring the confidentiality, integrity, and availability of data.

Continuous integration and continuous delivery (CI/CD) pipelines in DevOps enable the automated execution of security-focused tests. This includes static code analysis, vulnerability scanning, and penetration testing. These tests help identify security vulnerabilities and weaknesses in the application code and infrastructure configuration. By addressing these issues in a timely manner, organizations can proactively improve the security posture of their systems.

Monitoring and incident response are also essential components of a secure DevOps practice. By implementing robust monitoring and logging mechanisms, organizations can detect and respond to security incidents promptly. Real-time monitoring helps identify unauthorized access attempts, unusual behavior patterns, or potential breaches, allowing organizations to take immediate action to mitigate risks and prevent further damage.

In addition, DevOps teams ensure compliance with industry-specific regulations and standards. By aligning development and operations processes with compliance requirements, organizations can demonstrate adherence to security and privacy guidelines. This includes implementing access controls, encryption measures, and audit trails to protect sensitive data and meet regulatory obligations.

By adopting DevOps practices, organizations can address security concerns and compliance requirements effectively. By integrating security measures throughout the development lifecycle, implementing security-focused testing and monitoring, and ensuring compliance with industry standards, DevOps teams can build secure and compliant software systems. This approach enhances the organization's ability to protect sensitive data, maintain customer trust, and meet regulatory obligations.

Real-World Examples and Case Studies

Real-world examples and case studies showcase the successful implementations of DevOps in various industries. These examples demonstrate the tangible benefits and outcomes achieved by organizations that have embraced DevOps practices.

One notable example is Netflix, a leading provider of streaming services. By adopting a DevOps culture, Netflix has transformed the way video streaming services operate. They have achieved rapid deployment, continuous integration, and continuous delivery. Through automation and infrastructure as code, Netflix can deliver new features and updates to millions of subscribers worldwide seamlessly. This has led to improved customer satisfaction, increased availability, and a highly scalable platform.

Another example is Etsy, a popular e-commerce marketplace. Etsy implemented DevOps practices to enhance collaboration and accelerate software delivery. By adopting continuous integration and deployment, they reduced the time from code commit to production deployment from weeks to hours. This resulted in faster feature releases, shorter feedback loops, and increased customer engagement. Etsy's DevOps implementation also led to improved stability, with a significant reduction in production incidents.

Amazon, a leading global e-commerce platform, has leveraged DevOps to achieve unparalleled scalability and reliability. Their use of infrastructure as code and automated deployment pipelines allows them to handle massive traffic loads during peak shopping seasons. By embracing DevOps, Amazon can rapidly innovate, experiment with new features, and quickly respond to customer demands. This has solidified their position as a trusted and customer-centric online marketplace.

Capital One, a prominent financial services company, embraced DevOps to improve software delivery and enhance customer experience. By implementing continuous integration and delivery, they reduced their time to market for new features and products. This resulted in faster innovation cycles, improved customer satisfaction, and increased competitiveness in the financial industry.

These real-world examples highlight the tangible benefits achieved through successful DevOps implementations. Organizations have experienced faster time to market, improved software quality, enhanced collaboration between teams, and increased operational efficiency. The flexibility, scalability, and reliability enabled by DevOps practices have proven instrumental in driving business success across various industries.

Getting Started with DevOps

Getting started with DevOps requires careful planning and a strategic approach. Here are some practical tips to help businesses embark on their DevOps journey:

1. Assess your current state: Evaluate your existing development and operations processes, identify pain points, and determine areas for improvement. This assessment will provide a baseline for your DevOps transformation.
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2. Define your goals: Clearly define the objectives you want to achieve with DevOps. Whether it's faster software delivery, improved collaboration, or enhanced customer satisfaction, having well-defined goals will guide your implementation.
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3. Foster a culture of collaboration: DevOps is not just about tools and processes; it's a cultural shift. Encourage collaboration, communication, and shared responsibilities between development and operations teams. Break down silos and promote cross-functional teamwork.
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4. Invest in training and upskilling: Provide training and resources to empower your teams with the skills and knowledge necessary for DevOps. This includes learning automation tools, version control systems, and continuous integration/delivery practices.
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5. Embrace automation: Automate repetitive tasks, such as builds, testing, and deployments, to eliminate manual errors and improve efficiency. Implement infrastructure as code (IaC) to enable automated provisioning and configuration management.
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6. Select the right tools: Choose tools that align with your DevOps goals and support your technology stack. This may include version control systems (e.g., Git), continuous integration tools (e.g., Jenkins), and configuration management tools (e.g., Ansible).
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7. Start with small, incremental changes: DevOps transformation is a journey, not a one-time event. Begin by implementing DevOps practices in a specific project or team, and gradually expand across the organization. Learn from each iteration and continuously improve.
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By following these tips, businesses can lay a solid foundation for their DevOps journey. Remember, DevOps is not a one-size-fits-all approach, so tailor your implementation to suit your organization's unique needs and goals. With the right mindset, commitment, and the support of your teams, you can unlock the numerous benefits of DevOps and drive business success.

Conclusion

In conclusion, DevOps practices have become essential for businesses looking to achieve faster, more efficient software delivery and improved overall performance. By adopting DevOps methodologies, businesses can unlock a range of benefits, and partnering with Digital Grind can help you navigate this transformation with ease.

At Digital Grind, we have a team of experienced professionals who specialize in DevOps implementation. Our expertise and industry knowledge allow us to guide businesses through the process of adopting DevOps practices, ensuring a seamless transition and optimal results.

By working with Digital Grind, you can leverage our deep understanding of DevOps principles and tools to streamline your development and deployment processes. We can help you implement continuous integration and continuous delivery, automate testing and monitoring, and establish efficient collaboration and communication channels across your cross-functional teams.

Additionally, our team is well-versed in infrastructure as code (IaC) and cloud computing, enabling us to assist you in scaling your resources effectively and optimizing costs. With our security-focused approach, we prioritize integrating security measures throughout the development lifecycle, ensuring your systems are robust, compliant, and protected against potential threats.

Partnering with Digital Grind means gaining a trusted advisor who will tailor DevOps practices to your unique business requirements. We offer comprehensive support, training, and ongoing guidance to help you embark on your DevOps journey with confidence. Let us help you unlock the full potential of DevOps and propel your business to new heights of success. Contact us today to learn more about how we can assist you in adopting DevOps practices and achieving your software development goals.

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From self-driving cars to the rise of chatbots, we’re seeing a rapid acceleration in artificial intelligence and machine learning — and it’s changing the marketing world. 

Tech research firm, Gartner, predicts that by 2020, AI will be a $3.9 trillion business. Businesses need to prepare for this inevitability by taking action and capitalising on the opportunities artificial intelligence can bring to their business.

Preparing for the future

When it comes to the future of marketing, opinions are divided. Some experts believe that AI will change the way we live for the better and boost our economy. Others see it as a potential threat to humankind and we can understand why, at a cursory glance. 

Artificial intelligence is getting smarter. It’s approaching the same level of intelligence as human beings, and there’s no question that it will continue to become more relevant as we find new use cases for it in a digital world. 

As it does so, it will continue to have an impact on many aspects of our lives, including on the way we market our businesses and how we interact with brands as consumers. But in a best case scenario, this intelligence will be used to heighten human potential rather than cannibalise it. 

Why is it taking so long?

AI has been a hot topic for years, but it’s only recently become widely accessible and affordable enough to be utilised in business applications as a standard. What’s more, advancements in machine learning technologies and the rise of big data have fueled interest and sparked new research into AI’s potential for democratising access to opportunities and unifying the world with technology. Let’s get down to what it is at its core and why it’s so relevant to us as modern marketers. 

1. What is artificial intelligence?

Artificial intelligence (AI) is the intelligence exhibited by machines. In computer science, an ideal "intelligent" machine is a flexible rational agent that perceives its environment and takes actions that maximise its chance of success at some goal.

We’re already seeing a number of applications for this in the marketing and comms world - particularly in the social listening and monitoring space. This is, in part, why marketing has changed so much over the last 5 years. 

2. Why it’s crucial to your new marketing strategy

Marketing comprises a range of activities that are typically focused around understanding consumers and their interests in a modern context. By simulating or supplementing human intelligence, we have a range of benefits available to us on both sides of the messaging fence. 

• Streamline resources. Internally, AI can support businesses in their process goals. Think of a SlackBot for example that provides useful tidbits of information or reminders to the team. Similarly, word prompts and email suggestions can take some of the mental work out of completing tasks.
  
  
• Target content to specific audiences. AI allows you to get information about individual customers and prospects so that you can then tailor marketing campaigns to them. This is a lot more effective than generic marketing campaigns. So, for example, if you want to know what your consumers are saying online or how they behave, AI can help scan trillions of data points to collate a profile for you - making quick work of building personas or targeting specific demographics.
  
  
• Interact with less manpower. Artificial intelligence can communicate with your consumers on your behalf. And, with the help of machine learning, it can change its behaviour to accommodate their interests and needs. Automated responses can be a useful tool when customers message you on social media platforms. Improved interactive voice systems also hold some efficacy when it comes to supplementing manpower.
  
  
• Delight and engage automatically. While AI technology is still relatively new to consumers, it still has the power to delight them, even in simple applications. Acknowledging their DM with an automated message, can be a powerful way to increase your response time and offer them useful resources for what to do next.
  
  
• Prepare for future advancements in technology. As technology advances, the possibilities for marketing automation become endless. Artificial intelligence can help take a lot of the manual work out of marketing and allow you to focus on the creative aspects of your work. However, there’s another important aspect at play. Brands that want to succeed beyond web 4.0 need to have the infrastructure, skill and understanding to operate in a hybrid world of virtual, artificial and physical environments. 

3.. How to use it effectively in your business

• Use it to intimately know your audiences through media monitoring and social listening
• Integrate AI into new brand activations and media campaigns
• Automate engagement through chatbots and profile growers
• Activate your brand with creative concepts that incorporate new technologies. 
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All told, AI is no longer a far-off concept that may or may not impact our realities in the near future. It’s very much here in familiar interfaces and chat applications that people encounter on a daily basis. Even companies like Google have incorporated it into their document creation, suggesting words and helpful tools when users start to write. However, as the capability and access grows, so does the scope of opportunity to use this technology in more exciting and novel ways. 
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Don’t get left behind

Speak to us about your next AI project or how you can incorporate it into your existing marketing campaigns.